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Adobe Acrobat Reader Problems

If you are having trouble downloading the one-page cheat sheet

If you are a paid subscriber and you're having trouble accessing the one-page downloadable cheat sheet, then please read this entire page carefully. Using the latest versions of your web browser, Acrobat Reader, and system software will help solve download problems. But, most likely, you are having trouble because your web browser and your Acrobat Reader are not properly configured. This page has a lot of suggestions to fix that problem.

First, you need Adobe's Acrobat Reader software. If you don't have it, it is available for download free at http://www.adobe.com/products/acrobat/readstep2.html.

If you're getting a blank screen when you try to download the file from the web, then visit this tech support page.

Here's a simple way to fix many printing problems: from the print dialog box, click the "Print as image" checkbox.

Before you go too far troubleshooting, you may want to log in from a friend or a co-worker's computer and see if you can print from there.

Adobe's general technical support page for Acrobat has many troubleshooting suggestions. Or skip straight to tech support page on configuring Internet Explorer and AOL for Windows to display PDF files (this is the place to go if you get an ActiveX error).

You should at least skim the whole tech support page for Windows printing problems. Here are a few of their troubleshooting ideas. You can get the full list of suggestions by visiting Adobe's web page.

  1. Try printing a Word or Excel file. If that doesn't work, then the problem is with your computer or printer.
  2. Shut down your printer, leave it powered down for one minute, and then try again.
  3. Try shutting down your computer, leaving it powered down for one minute, and then restarting. Immediately print the document and see if you have better results.
  4. Try printing to another printer on your network.
  5. If you're using Acrobat Reader 4.0, select "print as image" in the print dialog box.

Here's a suggestion that's complicated enough that we've copied it straight from their page:

Solution 3

Make sure that at least 50% of the system resources are free when printing from an Acrobat viewer. If the system resources are below 50%, exit from all applications but the Acrobat viewer. You may need to restart Windows for it to reflect freed system resources. To check the amount of available resources:

There are a ton of additional suggestions at Adobe's tech support web page for Windows printing problems.