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Whitelist Instructions

"Whitelist" Fantasy Index - Make sure your subscription isn't intercepted by a spam filter

Anti-spam software is a growing problem for our subscribers. Unfortunately, many Internet service providers and employers use software that may prevent Fantasy Index e-mail from reaching you. This can happen for many reasons. Sometimes anti-spam software equates the word "fantasy" with pornography. Many employers intentionally block sports messages. Some anti-spam software blocks e-mail sent in bulk, (we use bulk software to send our big subscription blasts).

To make sure you receive Fantasy Index e-mail messages, add all of these e-mail addresses to your safe list:

  • sales@fantasyindex.com - sends your receipt and sends password requests
  • customerservice@fantasyindex.com - responds to your problems
  • do-not-reply@fantasyindex.com - delivers most subscriptions

If you receive the Fantasy Index NewsBlast, you’ll also want to whitelist these addresses:

  • newsblast-subscribe@fantasyindex.com - sends the click-through link needed to start your subscription
  • newsblast@fantasyindex.com - sends the daily NewsBlast subscription

America OnLine (AOL) via the web at www.aol.com:

  1. Log into your mail account.
  2. Click the blue link for "Settings" in the top left corner.
  3. On the resulting page, in the left-hand column you will see a link that says "Spam Controls." Click it.
  4. Under "Spam Filters by Address," you can choose one of three paths:
    1. "Allow mail from all senders." As an alternative, you can choose
    2. "Allow mail only from people I know." If you choose this option, then make sure these addresses are listed in your address book: sales@fantasyindex.com; customerservice@fantasyindex.com; do-not-reply@fantasyindex.com.
    3. "Custom." Again, make sure your settings are defined to accept mail from sales@fantasyindex.com, customerservice@fantasyindex.com and do-not-reply@fantasyindex.com.
  5. Under "Blocked Mail" choose "Deliver blocked mail to Spam folder." That way, even if our mail is blocked, you'll have a chance to rescue it.

AOL Add Fantasy Index to your AOL address book now

If you access AOL directly using AOL software

  1. Go to keyword "Mail Controls."
  2. Select the screen name to which your Fantasy Index subscripton will be sent.
  3. Click "Customize Mail Controls for this Screen Name."
    1. For AOL version 8.0: Select "Allow email from all AOL members, email addresses and domains."
      1. Click "Next" until the "Save" button shows up at the bottom.
      2. Click "Save.
    2. For AOL version 9.0: Select "Mail Options."
      1. Pull down to "Address Book"
      2. Click "Add"
      3. In Screen Name" type do-not-reply@fantasyindex.com.
      4. Click "Save."
      5. Click "Add"
      6. In Screen Name" type sales@fantasyindex.com.
      7. Click "Save."
      8. Click "Add"
      9. In Screen Name" type emailbot@fantasyindex.com.
      10. Click "Save."

Hotmail and MSN:

  1. Log in to your Hotmail or MSN account.
  2. Click "Options."
  3. Click "Junk e-mail protection."
  4. Click "Safe List."
  5. Where it says "type and address or domain" type fantasyindex.com
  6. Click "Add."
  7. Repeat the process. Where it says "type and address or domain" type do-not-reply@fantasyindex.com

Yahoo!

Yahoo usually filters Fantasy Index mail into the "Bulk" folder. Please add us to your safe list.

  1. Log in to your Yahoo account.
  2. Click "Mail Options."
  3. Click "Filters."
  4. Click "Add" to add a filter
  5. In the box that says "Filter name" enter "fantasyindex"
  6. Look in the top row, where it says "From Header." Make sure "Contains" is selected in the pull-down menu.
  7. Click in the text box next to the pull-down menu and enter fantasyindex.com
  8. At the bottom, where it says "Move the message to:" select "Inbox" from the pull-down menu.
  9. Click the "Add Filter" button.
  10. Repeat steps 4 through 9 to add the address do-not-reply@fantasyindex.com

Other Internet Service Providers

Many Internet service providers use anti-spam software and filters that prevent our mail from reaching you. Some of them block the broadcast provider that sends our large subscription blasts. Log into your account and attempt to add the addresses at the top of this page to your "safe list" (also known as a "white list"). If you can't figure out how to do it, then call your ISP and ask for technical support. ISP's are reluctant to help us -- they perceive us to be the spammer -- but they will jump at your request for assistance. Be sure to tell the ISP's support staff that they are preventing you from receiving a pay-for product.

Employers

Employers big and small use anti-spam software to keep you productive. Even inexpensive off-the-shelf anti-spam utilities used by small businesses sometimes intercept our messages. Please ask your network administrator to whitelist the Fantasy Index addresses at the top of this page. (If your network administrator requires a list of IP addresses in addition to the actual e-mail addresses, please contact customerservice@fantasyindex.com). If you suspect your network administrator or employer does not want you to receive our messages, then consider establishing an account with a free e-mail provider such as Yahoo, Hotmail or Google. You can ask us to change your e-mail address at any time, or you can do it yourself. Bear in mind that you can also access your subscription through the subscriber login at https://store.fantasyindex.com/members.

SpamArrest, SpamCop and Earthlink SpamBlock

It is important that you add us to your safe list if you use a permission-based e-mail system such as Earthlink SpamBlock, SpamArrest or SpamCop. Permission-based filtering is a great way to limit the amount of spam you receive. However, your Fantasy Index receipts and subscriptions are sent by automated e-mail robots. The robots won't detect (let alone reply to) permission resquests from SpamBlock, SpamArrest, SpamCop et. al., so it is imperative that you take the initiative and add the above Fantasy Index addresses to your safe list.