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Acrobat Help

If you are having trouble working with cheat sheets or updates in PDF format

If you are a paid subscriber and you're having trouble accessing the printer-friendly PDF cheat sheets, then please read this entire page carefully. Using the latest versions of your web browser, Adobe Reader, and system software will help solve download problems. Often readers who have trouble find that their web browser and Adobe Reader are not properly configured. This page has a lot of suggestions to fix that problem.

First, you need Adobe's Acrobat Reader software. If you don't have it, it is available for download free at http://get.adobe.com/reader/.

If you're getting a blank screen when you try to download the file from the web, then visit this tech support page.

Here's a simple way to fix many printing problems:

From the print dialog box, click the "Print as image" checkbox.

Before you go too far troubleshooting, you may want to log in from a friend or a co-worker's computer and see if you can print from there.

You should at least skim the whole tech support page for Windows printing problems. Here are a few of their troubleshooting ideas. You can get the full list of suggestions by visiting Adobe's web page.

  1. Try printing a Word or Excel file. If that doesn't work, then the problem is with your computer or printer.
  2. Shut down your printer, leave it powered down for one minute, and then try again.
  3. Try shutting down your computer, leaving it powered down for one minute, and then restarting. Immediately print the document and see if you have better results.
  4. Try printing to another printer on your network.
  5. Make sure your printer driver is up to date.

VERY IMPORTANT: Make sure you have the latest version of Adobe Acrobat reader. If you're not sure what version you have, you can download an update at http://www.adobe.com/downloads/updates/.

There are a ton of additional suggestions at Adobe's tech support web page for Windows printing problems.

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